Privacy Policy

1. Introduction

sviv7 (hereinafter referred to as "we", "us", "our", or "the Company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access or use our online casino and sports betting platform (hereinafter referred to as "the Platform", "Services", or "Website").

This Privacy Policy applies to all users of sviv7, including residents of Indonesia and other jurisdictions where our Services are accessible. By creating an account, making deposits, placing bets, or otherwise using our Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal information as described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information to sviv7. We reserve the right to modify this Privacy Policy at any time, and any changes will be effective immediately upon posting to the Website. Your continued use of the Services following any modifications constitutes your acceptance of the updated Privacy Policy.

2. Information We Collect

sviv7 collects various types of personal information to provide, maintain, and improve our Services, comply with legal and regulatory obligations, prevent fraud, and ensure a safe gaming environment. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for an account or use our Services, you voluntarily provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, phone number, and username.
• Identity Verification Documents (KYC): Government-issued identification such as national identity card (KTP for Indonesian residents), passport, or driver's license; proof of address such as utility bills or bank statements; and proof of payment method ownership.
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), e-wallet account information (OVO, DANA, GoPay), transaction history, deposit and withdrawal records, and payment method verification documents.
• Communication Data: Customer support correspondence, live chat transcripts, email communications, feedback, complaints, and survey responses.
• Marketing Preferences: Your consent to receive promotional offers, newsletters, and marketing communications via email, SMS, or push notifications.

2.2 Information Collected Automatically

When you access or use the Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Pages visited, features accessed, games played, bets placed, login and logout times, session duration, referring and exit pages, clickstream data, and interaction with Platform features.
• Location Information: IP address, country, region, and city derived from your IP address. We may also collect precise geolocation data with your consent where required by law.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing behavior, preferences, and interactions with our Platform. For more details, see Section 8 (Cookies and Tracking Technologies).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from banks, e-wallet providers, and payment service providers to confirm deposits and process withdrawals.
• Fraud Prevention Services: Information from fraud detection agencies, credit reference agencies, and identity verification services to prevent fraudulent activity, money laundering, and underage gambling.
• Public Databases: Publicly available information to verify your identity and comply with regulatory obligations.
• Affiliated Partners: If you access sviv7 through a marketing partner or affiliate, we may receive information about your referral source.

3. How We Use Your Information

sviv7 uses your personal information for the following purposes, all of which are necessary to provide our Services, comply with legal obligations, and maintain a secure platform:

3.1 Account Management and Service Delivery

• Creating and managing your user account
• Verifying your identity, age, and residency (KYC compliance)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting markets, casino games, and other gaming features
• Maintaining your transaction history and betting records
• Responding to your inquiries, support requests, and complaints
• Communicating important account updates, policy changes, and service notifications

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing underage gambling by verifying that all players are at least 21 years of age
• Detecting and preventing fraud, collusion, match-fixing, and other illegal activities
• Reporting suspicious transactions to relevant authorities as required by law
• Responding to legal requests, court orders, and regulatory inquiries
• Maintaining records as required by applicable gaming regulations

3.3 Platform Security and Fraud Prevention

• Monitoring Platform usage to detect suspicious or fraudulent behavior
• Identifying and blocking multiple accounts, bot usage, and automated betting systems
• Protecting against hacking, phishing, denial-of-service attacks, and other cybersecurity threats
• Investigating disputes, chargebacks, and unauthorized transactions
• Enforcing our Terms and Conditions and preventing policy violations

3.4 Marketing and Personalization

• Sending promotional offers, bonuses, and special deals (with your consent)
• Personalizing your experience based on your gaming preferences and history
• Recommending games, betting markets, and features that may interest you
• Analyzing user behavior to improve Platform functionality and user experience
• Conducting market research, surveys, and customer satisfaction studies

3.5 Responsible Gaming

• Monitoring your gambling activity to identify signs of problem gambling
• Implementing deposit limits, session time reminders, and self-exclusion requests
• Providing resources and support for responsible gaming practices
• Preventing access to the Platform for self-excluded individuals

4. How We Share Your Information

sviv7 does not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share your information with third-party service providers who perform services on our behalf, including payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), identity verification services, fraud detection agencies, customer support platforms, email service providers, cloud hosting services, and data analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, and government authorities when required by law, in response to legal processes (subpoenas, court orders, warrants), to investigate suspected fraud or illegal activity, to protect our legal rights and property, or to comply with gaming regulations and licensing requirements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and provide you with options regarding your personal information.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such disclosure, such as when you authorize us to share information with a specific partner or service.

5. Data Security

sviv7 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with restricted physical and digital access.
• Access Controls: Only authorized personnel with a legitimate business need have access to your personal information, and all access is logged and monitored.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms.
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential risks.
• Firewall and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Employee Training: All employees undergo security training and are bound by confidentiality agreements.

While we take extensive precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: Retained for the duration of your account plus 7 years after account closure to comply with financial and gaming regulations.
• Transaction Records: Retained for a minimum of 7 years as required by anti-money laundering laws.
• Identity Verification Documents: Retained for the duration of your account plus 7 years after closure.
• Marketing Communications: Retained until you withdraw consent or request deletion.
• Customer Support Records: Retained for 3-7 years for quality assurance and dispute resolution purposes.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with industry best practices.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. sviv7 respects these rights and provides mechanisms for you to exercise them:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. To request access, contact our support team at [email protected] with your account details. We will respond within 30 days.

7.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting customer support. We will make the necessary corrections promptly.

7.3 Right to Deletion

You may request deletion of your personal information by closing your account and contacting support. Please note that we may be required to retain certain information for legal, regulatory, or fraud prevention purposes even after account closure.

7.4 Right to Withdraw Consent

Where we process your information based on your consent (such as marketing communications), you have the right to withdraw that consent at any time by updating your preferences in your account settings or clicking the unsubscribe link in our emails.

7.5 Right to Object

You may object to certain processing activities, such as direct marketing or automated decision-making. To exercise this right, contact our support team.

7.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8. Cookies and Tracking Technologies

sviv7 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including login authentication, session management, and security features.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited and error messages, to help us improve functionality.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the Platform. For more information on managing cookies, consult your browser's help documentation.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where sviv7 or its service providers operate. These countries may have data protection laws that differ from those in Indonesia. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

sviv7 is strictly for individuals aged 21 and older. We do not knowingly collect personal information from minors under the age of 21. If we discover that we have inadvertently collected information from a minor, we will delete it immediately and close the associated account. If you believe a minor has provided us with personal information, please contact us immediately at [email protected].

11. Third-Party Links

The Platform may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated through email or a prominent notice on the Platform. Your continued use of the Services after any modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

14. Data Protection Officer

sviv7 has appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws and handle privacy-related inquiries. You can contact our DPO at the email address provided above with "Attention: DPO" in the subject line.

15. Your Consent

By using the sviv7 Platform, you consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with these terms, you must discontinue use of the Platform immediately.

Summary: What Data We Collect and Why

Data Category	Examples	Purpose	Legal Basis
Account Information	Name, email, date of birth, address	Account creation, identity verification	Contract performance
Financial Data	Bank account, transaction history	Process deposits and withdrawals	Contract performance
Identity Documents	KTP, passport, proof of address	KYC compliance, age verification	Legal obligation
Usage Data	Games played, bets placed, login times	Service improvement, fraud prevention	Legitimate interest
Device Information	IP address, browser type, device ID	Security, technical support	Legitimate interest
Marketing Preferences	Email consent, promotional opt-ins	Send promotional offers and bonuses	Consent